Support
GET FULL SUPPORT ALL THE WAY
We pride ourselves in delivering excellent products and solutions. But it’s equally important for us to provide world class service and support!
With over two decades of experience in this industry we have learned that it normally is a lot of equipment involved in a live broadcast, studio show, webTV production etcetera. Therefore we offer our customers attractive support packages together with our products. As a customer of Intinor you will risk no additional costs because of possibly malfunctioning equipment and can be confident of getting an entirety that works.
Support is open during Swedish office hours, weekdays 08-18, CET/CEST
SUPPORT INCLUDED
Customers with a Service Level Agreement gain access to our dedicated support team, available during Swedish business hours (weekdays 08:00–18:00 CET/CEST) via email or phone.
Phone: +4690 349 39 05
Email: support@intinor.se
For assistance outside standard hours, please contact us to discuss our Platinum Support or On-Call Event Support options
* SLA Condition: Warranty coverage for months 25 through 60 applies exclusively to Intinor Direkt rack units. To qualify, the customer must hold a Platinum SLA, or a Silver/Gold SLA with the extended warranty add-on, and this SLA must remain continuous and uninterrupted from the original date of purchase.** Provided on a best-effort basis. The temporary replacement may not be an identical model, but it is guaranteed to meet or exceed the capacity requirements.