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Support

INTINOR / Support
Get full support all the way

We pride ourselves in delivering excellent products and solutions. But it’s equally important for us to provide world class service and support!

 

With over a decade in the business we have learned that it normally is a lot of equipment involved in a live broadcast, studio show, webTV production etcetera. Therefore we offer our customers attractive support packages together with our products. As a customer of Intinor you will risk no additional costs because of possibly malfunctioning equipment and can be confident of getting an entirety that works.

Support is open during Swedish office hours weekdays 08-18, CET/CEST, +4690 – 3493905 or support@intinor.se
User guides
Professional assistance
Support included

All customers with support contract get access to our support staffed with skilled technicians. It is open during Swedish business hours (08-18, CET/CEST) and can also be reached via e-mail. In need for support outside office hours? Contact us for more information about Platinum support or for on-call event support.

No supportSilverGold (standard)Platinum
ISS observer✔✔✔✔
ISS operator-✔✔✔
ISS remote control (and API remote)-✔✔✔
E-mail support-✔✔✔
Phone support--Mo-Fr 08:00-18:00 CET/CESTMo-Fr 08:00-20:00 CET/CEST Sat-Sun 12:00-20:00 CET/CEST
Weekend support--on requeston request
Software upgrades-✔✔✔
Version Migration Support--✔✔
Response time-1 working day2 hours1 hour
Training--2 hours / year2 hours / year
Hardware warranty24 months24 months24 months24 months
HW service turnaround (within warranty)within 30 dayswithin 30 dayswithin 30 dayswithin 30 days
Temporary HW replacement shipped within 2 work days (within warranty)--✔✔
Extended HW warranty-on requeston request✔