It’s important for us to provide excellent products and solutions. But it’s equally important to provide excellent service and support.
With over a decade in the business we have learned that it normally is a lot of equipment involved in a live broadcast, studio show, webTV production etcetera. Therefore we offer our customers attractive support packages together with our products. As a customer of Intinor you will risk no additional costs because of possibly malfunctioning equipment and can be confident of getting an entirety that works.
All customers with support contract get access to our helpdesk staffed with skilled technicians. It is open during Swedish business hours (08-17, GMT+1) and can also be reached via e-mail. In need for support outside office hours? It is possible to purchase – welcome to contact us for more information and booking!
|No support||Silver||Gold (standard)||Platinum|
|ISS remote control (and API remote)||-||✔||✔||✔|
|Phone support||-||-||Mo-Fr 08:00-17:00 GMT+1||Mo-Fr 08:00-21:00 GMT+1|
|Weekend support||-||-||on request||on request|
|Version Migration Support||-||-||✔||✔|
|Response time||-||1 working day||2 hours||1 hour|
|Training||-||-||2 hours / year||2 hours / year|
|Hardware warranty||24 months||24 months||24 months||24 months|
|HW service turnaround (within warranty)||within 30 days||within 30 days||within 30 days||within 30 days|
|Temporary HW replacement shipped within 2 work days (within warranty)||-||-||✔||✔|
|Extended HW warranty||-||on request||on request||✔|